POLICIES AT IETSIE MOOI

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more. Please don’t hesitate to contact us if you have any questions!

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SKINCARE:
All products that are used are 100% natural, no chemicals or synthetics are used in the manufacture process. So please store your products in a cool dry place and use within 12 months of opening the product.

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Always do a skin test before using to ensure you are not sensitive to any of the active ingredients. If any irritation occurs immediately stop using as it may indicate an allergy to any of the ingredients. Most if not all recipe uses Argan Oil, Apricot Kernel oil and/or Sweet Almond oil, meaning people with a nut allergy should not use these products. 

 

All products are used at own risk and proper care and precautions should be used when trying any new products and the user of IestieMooi's skincare range should take all the necessary steps to ensure safety before and during use.

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While all the products are handmade in small batches to ensure quality of the ingredients, if you are not entirely happy with a product, let us know and we will happily exchange it for you.

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Similarly, comments and suggestions are always welcome and if you love the product as much as we do, please leave a review here.

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JEWELLERY:

All jewellery is lovingly handcrafted and are delicate, however if one should break within the first month, please let us know and we will happily replace them!

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The fittings used are brass, copper or silver and gold plated or filled to avoid increased costs however some will be made with 100% silver and will be indicated in the product details and will unfortunately also reflect in the price.

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TRAVEL POUCH:

The travel pouches is handcrafted and personalised by Ietsie Mooi. So please use with care. The material used is 100% cotton and usual care associated with cotton should be applied.. 

 

For large orders special discounts can be discussed.

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